Shipping Policy

We carefully prepare and ship your order from our store in Eindhoven.

Processing your order

Orders are generally dispatched within 1–2 business days after receipt of payment.

During busy periods, launches, sales or holidays, processing may occasionally take a little longer.

Once your order has been shipped, you will receive shipping information by email where tracking is available.

Carriers

Depending on the destination and shipment, we use carriers such as DHL, DPD, PostNL and UPS.

The carrier used for your order may depend on the destination, parcel size and available shipping service.

Shipping costs

Shipping costs depend on the destination and are calculated automatically at checkout.

The Netherlands & Belgium

DHL ServicePoint delivery

• Orders under €50: €4
• Orders of €50 or more: free

Home delivery

• Orders under €50: €6
• Orders of €50 or more: free

European Union

Shipping rates within the European Union depend on the destination.

€9 shipping

• Austria
• Germany
• France
• Italy
• Luxembourg
• Spain

Free shipping applies to these destinations on orders of €300 or more.

€16 shipping

• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• Greece
• Hungary
• Ireland
• Latvia
• Lithuania
• Malta
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden

€25 shipping

• Cyprus

The exact shipping rate applicable to your delivery address is shown at checkout before you complete your order.

United Kingdom, Norway & Switzerland

Shipping: €39

Canada

Shipping: €49

Australia

Shipping: €49

United States

Shipping: €90

Delivery times

Delivery times depend on the destination, carrier and local circumstances and are therefore estimates.

Our dispatch time of 1–2 business days refers to the time it normally takes us to prepare your order and hand it over to the carrier.

It does not mean that your parcel will necessarily be delivered within 1–2 business days.

Unexpected carrier delays, customs processing, public holidays or other circumstances outside our reasonable control may affect delivery times.

Risk during delivery

studio .ruig remains responsible for the order until it has been delivered to you or to another person designated by you to receive it.

If tracking indicates a problem, your parcel appears to be lost or it arrives damaged, please contact us at info@studioruig.com.

We will investigate the shipment with the relevant carrier and assist you with an appropriate solution.

Incorrect or incomplete delivery address

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact us as quickly as possible.

If the order has not yet been shipped, we will try to update the delivery address.

Once a parcel has been handed over to the carrier, we may no longer be able to change the delivery address.

If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping costs required to resend the order may be charged where legally permitted.

Uncollected parcels

If a parcel is returned to us because it was not collected from a ServicePoint, parcel shop or other collection location, please contact us.

Where legally permitted, additional shipping costs may apply if you would like us to resend the order.

This does not affect your statutory right of withdrawal.

Refused deliveries

If you no longer want your order, we recommend exercising your statutory right of withdrawal rather than simply refusing delivery.

If a parcel is refused and returned to us, we will process the return in accordance with our Refund & Return Policy and applicable consumer law.

International orders and customs

Orders delivered outside the European Union may be subject to import duties, customs charges, local taxes or other fees imposed by the destination country.

These charges are not controlled by studio .ruig and are generally the responsibility of the recipient.

Orders exported outside the European Union may be supplied without Dutch VAT where applicable.

Please check the customs and tax rules that apply in your destination country before ordering.

Customs procedures may also cause additional delivery delays.

Damaged parcels

If your parcel arrives visibly damaged, please take photos of:

• the outer packaging;
• the shipping label;
• the damaged area;
• and, where applicable, the product itself.

Please contact us as soon as possible at info@studioruig.com so we can assess the issue and contact the carrier if necessary.

Damage to the parcel during transport does not affect your statutory rights.

Lost or delayed parcels

If your parcel has not arrived within the expected delivery period, please first check the tracking information provided.

If the tracking information has not been updated for an unusual period or indicates a delivery problem, please contact us at info@studioruig.com.

We will contact the carrier where necessary and investigate the shipment.

As the seller, studio .ruig remains responsible for delivery until the order has been delivered to you or to a person designated by you.

Shipping rates at checkout

The shipping methods and costs available during checkout depend on the destination, order value and available shipping services.

The shipping options and costs displayed during checkout are leading.

If our shipping rates or available destinations change, the current rates shown during checkout apply to new orders.

Returns

Return shipping is not included in the shipping rates stated above.

For information about returns, return shipping costs, refunds and your statutory right of withdrawal, please see our Refund & Return Policy.

Contact

studio .ruig b.v.
Torenallee 60-10
5617 BD Eindhoven
The Netherlands

info@studioruig.com
+31 (0)6 48 90 48 25